Tell Us What Happened

If Palace Resorts cancelled your prepaid stay or refused a promised refund, your experience can help other travelers. Fill out the confidential form below—nothing is published without your permission.

Personal Information

We need your contact information to validate your case and provide dispute resources.

Full Name *

Email Address *

Country / State *

Resort & Booking Details

Help us identify patterns by providing details about your Palace Resorts booking.

Resort *

Booked Through *

Check-in Date *

Check-out Date *

Booking Reference

Payment Information

Help us quantify the financial impact and establish timelines for disputes.

Initial Amount Paid *

Initial Payment Date *

Re-booking Amount

Re-booking Date

Your Experience

Tell us what happened and what steps you've taken to resolve the issue.

Refund Attempts

Asked hotel directly

Bank dispute filed

PROFECO complaint

Other

What Happened? (250-1000 characters) *

0/1000 characters

I have evidence (screenshots, emails, folios)

We'll follow up via email if you check this box

Consent & Permissions

We need your permission to contact you and potentially share your story anonymously.

I agree you may email me about my submission *

I allow you to publish my story using first name + last initial and redacted docs *

I have read and agree to the Privacy Policy *

We use your details solely to validate your case and share dispute resources. We never post personal data without explicit consent. You can request deletion at any time.