Privacy Policy
Last updated: 8 July 2025
CancelledReservationWarning.com ("we", "our", or "the Site") is an independent, consumer‑advocacy website. We respect your privacy and comply with the EU GDPR, UK GDPR, and U.S. state privacy laws (including CCPA/CPRA).
1. Personal data we collect
| Category | Examples | Purpose | Legal basis* |
|---|---|---|---|
| Story submission data | Name, e‑mail, phone, country/state, booking details, narrative, uploaded PDFs/images | Respond to your enquiry; verify facts; publish anonymised case studies | Consent (Art 6 (1)(a)) |
| Technical data | IP address, browser user‑agent, page views (collected via Vercel logs and Google Analytics) | Site security & aggregated statistics | Legitimate interest (Art 6 (1)(f)) |
| Captcha data | Google reCAPTCHA score | Spam prevention | Legitimate interest |
* GDPR references shown in parentheses.
We do not sell your personal data.
2. How we store & protect it
- Data you submit via the "Share Your Story" form is sent to our inbox via Resend.com (U.S.) and stored in encrypted mailboxes.
- Back‑ups are retained for 24 months, then securely deleted.
- Only two site administrators have access.
- Vercel edge logs are auto‑purged after 30 days.
3. Cookies & tracking
- We use Google Analytics to understand site usage and improve user experience.
- Google reCAPTCHA places a third‑party cookie solely to distinguish humans from bots.
4. Your rights
You may:
- Access or export your data
- Rectify inaccuracies
- Delete ("right to be forgotten")
- Object to processing
- Lodge a complaint with your supervisory authority
Request any of the above by e‑mailing hello@cancelledreservationwarning.com. We will respond within 30 days.
5. Children
The Site is not directed to children under 16. We do not knowingly collect data from minors.
6. International transfers
Our servers and e‑mail provider are located in the United States. By submitting data, you consent to this transfer.
7. Changes to this notice
We may amend this Privacy Policy and will post the revised version with a new "Last updated" date.
Questions? Contact hello@cancelledreservationwarning.com